FAQ - the most frequently asked questions at Pernille Bülow Glas
How do you send glasses and lamps without them breaking?
We send glasses and lamps out to our customers every day, and we have found the best way to protect them from breaking. Our package filling is 100% degradable. Unfortunately, we have not yet found a sustainable alternative to bubble wrap - but we are working hard towards that. However, if something in your parcel broke unexpectedly, send a picture to firstname.lastname@example.org, and we will replace the product.
Can I order other colours than those on the website?
On our website, you can find a wide selection of the products we make. But we cannot always keep up with new colours or colour combinations. So, feel free to contact us at email@example.com if you have seen a colour in the store that you cannot find on the website – we can always make it for you.
What if I already have some glasses that I would like to order more of?
All our glasses are mouth-blown, and over time there may be slight differences in the measurements of the different glasses. Many of our customers find this charming and see it as a unique characteristic of handmade glass. Nonetheless, we understand that you want new glasses that fit the ones you already have. In that case, you can write the desired measurements in the comments field, and we will make matching ones.
How do I exchange an item?
If you regret a purchase from us, you are always welcome to return the items. We will help with either exchanging the items or refunding your money. Please use the original packaging when returning items. You bear the costs for shipping. See our complete terms and conditions regarding returns and right of withdrawal here: pernillebulow.dk/handelsbetingelser
When will my order be shipped?
If we have all the products from your order in stock, your order will be shipped the business day after you placed it. If we do not have them in stock, you will receive an email the business day after your order with the expected delivery time.
Can I use a gift card for the online shop in the physical stores on Bornholm?
Unfortunately, if you have a gift card issued to our online shop, we cannot accept it in our physical stores. But you can write to firstname.lastname@example.org and provide the gift card number to exchange it for one that you can use in the physical stores.
Can I pick up my order in a physical store?
Yes, you can always choose "pick up in store" as the delivery method and pick up your order at Brænderigænget 8 in Svaneke during opening hours. That way, you save on shipping costs. Your items are ready for you once you have received an email informing you that they can be collected.
Can I buy new bulbs for my SKY lamps and ReUse lamps from you?
Yes, you can find light sources for all our lamps here: pernillebulow.dk/lyskilder
Are the glasses dishwasher safe?
Glass fever – a milky, hazy discoloration of the glass – does not occur during glass production. According to the Research Institutes of Sweden, RISE , glass fever occurs due to a combination of high dishwashing temperatures and dishwasher detergent. Unfortunately, environmentally friendly, phosphate-free dishwashing soap is particularly hard on glass.
When washing above 52 degrees Celsius in the dishwasher, the surface structure of the glass can open, and dirty water can enter. When the glass cools down again, the surface structure contracts, and the dirt gets enclosed.
Glass fever can occur in both the cheapest factory-made glass and the most expensive handmade glass.
We cannot replace glass that has developed glass fever since the problem lies within the individual dishwasher and the detergent used.
If you want to maintain your fine, glossy glass, we recommend washing them in the dishwasher at 50 degrees maximum or by hand.
How do I change the bulbs in my lamps?
Our lamps always come with instructions on how to separate the dome from the socket to either clean it or change the bulb. If you have lost the instruction, you can download it here:
Instructions for the SKY lamps
Instructions for the ReUse lamps
Where do I buy Pernille Bülow’s Design Line products?
Pernille Bülow’s Design line is a simple and stylish design series ofglass products designed by Pernille Bülow and produced abroad. Sandblasting andgrinding are carried out at our workshop in Bornholm. The design series is soldin our summer shops in Snogebæk, Allinge and Boderne. You can also purchase theproducts at Pernille Bülow By You in Svaneke and on www.byyou.dk.